Online Order Cancellation Policy

Poké Jeux | Suite 100 – 513 rue Samuel de Champlain, Boucherville, QC, J4B 6B6
info@pokejeux.ca | (450) 356-1007

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STANDARD ORDERS — UNDER $100 CAD

Orders under $100 CAD may be cancelled without a fee, provided the cancellation request is submitted before the order is shipped. Once shipped, cancellation is not possible.

To cancel, contact us immediately:
Email: info@pokejeux.ca
Phone: (450) 356-1007

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STANDARD ORDERS — $100 CAD AND OVER

Orders of $100 CAD or more are subject to a 10% administrative cancellation fee from the moment of purchase, regardless of reason.

This fee is disclosed at checkout and forms part of the purchase agreement as required by applicable law.

The remaining balance (90%) is refunded to your original payment method within 15 days of the approved cancellation.

Example: $150 CAD order cancelled → $15 fee deducted → $135 refunded.

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PRE-ORDERS — ALL VALUES

All pre-orders carry a 10% cancellation fee with no exceptions, regardless of order value or reason. See our Pre-Order Policy for full details.

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BOT & AUTOMATED ORDERS

Orders identified as bot-generated or placed by automated purchasing tools are subject to a 10% cancellation fee and may be unilaterally cancelled by Poké Jeux at any time.

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REPEAT CANCELLATIONS

Customers with a pattern of repeated order cancellations may have their account suspended or access permanently revoked. Poké Jeux reserves the right to refuse future orders at our discretion.

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HOW REFUNDS ARE PROCESSED

Approved refunds are returned to your original payment method. We do not issue refunds as store credit without your explicit consent.

All eligible refunds are processed within 15 days of the approved cancellation, as required by applicable law.

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CONTACT US

Email: info@pokejeux.ca
Phone: (450) 356-1007
Store hours: Tuesday–Thursday 11am–7pm | Friday 11am–8pm | Saturday–Sunday 10am–5pm | Monday Closed